The website www.deholding.gr is an e-commerce site accessible via internet and includes the company's e-shop under the name DETA ELIS HELLAS, 292 Mesogeion Avenue, 155 62, Athens, Greece. with Identification Number:800533943, Tax Office of HOLARGOU.
The primary concern of the Company is the listing of the terms that govern the rights and obligations of the www.deholding.gr e-shop, but also your information regarding your own rights and obligations during your browsing in our e-shop.
The use of the website and services of the Company's website by the visitor/user requires the unconditional agreement with the below terms and conditions of use included in it, which apply to the entire content of its website. The visitor/user must read them carefully before using the services of the website and if he/she does not agree, he/she should not use the services and their content. In any case, the continued use of the above website even after any changes occur, indicates the unreserved acceptance of these terms by the visitor / user.
The Company has the right, at any time and without notice, to revise, amend or abolish these Terms unilaterally, at its discretion, while simultaneously updating the present text with any other change or addition. It also reserves the right to establish more specific terms of use, which are considered as a whole with these general terms of use; however, in case of conflict between them, the specific terms of use shall prevail. If any provision in these Terms is invalid, this shall not prejudice the applicability of all the other provisions. Company’s failure to exercise its rights arising from these Terms shall not be construed as a waiver of these rights, nor shall entail the tacit abolishment of the Term. The Company shall not be responsible for violations of these Terms due to force majeure, including but not limited to earthquakes, fires, floods, extreme weather, strikes etc.
Visitors/users use this website at their own exclusive responsibility, while the contents thereof may in no case be regarded as providing advice or direct or indirect incitement to visitors/users to take any action.
The use of this website is only permitted for legal purposes, to the extent it does not howsoever impede its use by third parties. The visitor/user is obliged to use it in accordance with the law, the principles of morality and the present Terms.
In order to make transactions on the Company's website, the user's registration is required by completion of the electronic registration application. The user declares that his/hers details are accurate and true and accepts that the Company, in case it finds that the true details have not been declared, has the right to cancel the user's registration and refuse to sell any product.
When registering on the Company's website, the user defines and submits his/hers personal passwords, i.e. his/hers personal username and password, based on the instructions provided to him/her in order for the codes to be valid and accepted. Upon completion of the registration, the visitor/user automatically acquires the ability to perform electronic purchases from the Company's website. These codes are strictly personal to each visitor/user and should not be disclosed to any third party. The use of the registration service by the users implies giving their consent to the Company for the processing of their data in the context of the provision of the service.
Users are responsible for all acts performed with the Personal Access Codes and are required to notify the Company immediately of any unauthorized use that may be made and of any (even possible) breach of security. The Company states that it considers the users' information confidential and does not disclose it to third parties for commercial or other purposes.
Users can contact the company by calling 2130305080 or by sending an e-mail to info@detaelis.com.gr. Through the above ways of communication the user can also confirm his/hers personal data that the Company maintains in its information systems and request the correction, modification or deletion of these. In case the user wishes to be deleted from the database kept by the Company, he/she must send a deletion declaration from the company's information system. Otherwise, in case that the Company does not receive a declaration from the user to delete the data from its information system, the Company reserves the right to retain the user's personal data in the context of the service and promotional actions via messages.
The user expressly and unconditionally states, agrees and accepts that:
a. is solely responsible and accountable for the e-mail address he/she declares during his/her registration (for which he/she declares that it exists, is true and under his/her full and exclusive control),
b. The Company is not liable for any damage to the user by any third party access to his/hers email or any illegal use of the Personal Access Codes by third parties due to their leakage or for any other reason and reserves the right to claim compensation from the user, in case any kind of damage is occurred from the arbitrary or illegal use of the Personal Access Codes. Also, the Company reserves the right to request from the user further data/supporting documents to confirm that he/she is the legal holder of the e-mail address declared by him/her or has permission to use it by its legal holder. In case the user refuses to send the required data/supporting documents or that the Company finds that the user is not the legal holder of the e-mail address, or in case of violation of the Terms of Use, the Company is entitled at any time to terminate the access, to refuse any current or future use of its website and reserves the right to delete the user from its website.
Limitation of the company's liability
Visitors/users who do not trust this website are requested to refrain from visiting it or from using this website or the services offered through it. Furthermore, users/visitors are advised to use software for protection from viruses or other harmful software and data.
The Company shall not be liable to visitors/users for damage that may arise from the performance or otherwise of their order.
The Company states that it shows the utmost diligence to timely inform its customers about the availability or non-availability of products and third party goods, but bears no responsibility whatsoever for their availability.
The Company provides its available products and goods through its website "exactly as they are". The Company is not responsible or liable for any errors in features, photos and product prices listed on its website and cannot guarantee that there will be no errors for any reason when entering and/or updating the features and/or price of a product. If, due to an error, the actual retail price of a product is higher than the value stated on the product page, the Company has the right to cancel the specific order and then notify the buyer of the cancellation. Under no circumstances shall the Company’s e-shop be liable for any civil or/and criminal claims, or for any damage (direct or consequential, which, without limitation, alternatively and/or cumulatively, regarding a loss of profits, data, lost earnings, compensation etc.) by visitors of this website or third parties, for reasons relating to the operation or otherwise or use of this website and/or the company's inability to provide the information made available through this website and/or any unauthorised third-party interventions in the products and/or information available through it.
The Company, among other things, provides a link to third party websites. The Company cannot control either the security or the content of this information and therefore cannot be held liable for any damage or loss resulting from the use, access or inability to use the content of the third parties. The Company is entitled at any time to remove, modify or discontinue any third party service or link to third party websites without notice, if, in its sole discretion, the law or these terms are threatened or violated.
The Company is not responsible for any malfunctions that may occur in the technical infrastructure of the user (indicatively: the computer or any other electronic device used for browsing).
The Company is not responsible for any kind of warranty, express or implied, regarding the integrity, relevance, accuracy, non-infringement, availability, reliability and completeness of the information, products, accessories and services displayed on the website, but also on the appropriateness of the application designed by the visitor.
Any visitor's claim against the Company must be made within the first (1st) month of the appearance of the object of the claim.
The Company does not guarantee that the content of this website and the quality of the services provided through this will meet the needs, requirements and expectations of its users/visitors. Any direct, subsequent, incidental, indirect or consequential damages resulting from the access to this website or from the use thereof shall create no liability for the Company, its managers, employees or partners. The Company shall bear no liability for any injury or damage, or contamination by viruses and/or other malicious programs to a computer or other electronic means used by the user/visitor to access this website, nor shall it be liable for any damage in connection with a failure in performance, error, omission, interruption, defect, delay in operation or transmission or system line drop, etc.
User liability
Users must not mislead anyone regarding the origin of the content of www.deholding.gr, in any way damage the reputation of the Company or third parties, endanger the security of the Company's website, or prevent any user from accessing to the Company's website.
In any case of use illegal or contrary to these Terms, as applicable, users are obliged to compensate the Company for any positive and consequential damage.
Users are required to adhere to all relevant Greek, European and international laws and regulations, including but not limited to laws relating to the protection of intellectual property, privacy, the protection of competition, etc. Moreover, users are required to use this website and the services provided through it in a manner consistent with moral conventions and these Terms.
To the extent possible, the use of this website within the wider internet shall be performed under the terms dictated by the Netiquette, while practices contrary to the Netiquette are expressly prohibited.
Liability before using the products
For any defect of the product and for any damage caused to the user (positive or consequential) due to said defect, the responsibility lies with the supplier of the product whose plant details (address, telephone, e-mail) are found on the packaging and on each case is at the user's disposal if requested by the Company.
Retaining ownership
All products sold on the website are free of any legal or real defect. Products that may be modified, repaired, installed or added by the buyer are excluded from this warranty. The warranty does not apply to worn or damaged products resulting from transport or due to misuse and inappropriate use. The Company retains full ownership of the products ordered through the e-shop until the full repayment of their value, but also of the expenses and taxes included on the invoice/receipt as well as the shipping costs.
Personal data
You can browse our e-shop without providing any personal information.
However, in order to place an order, we will be asked for your name, the address to which the products to be sold will be sent, your phone number and your e-mail address.
At www.deholding.gr e-shop you have the option to choose whether your purchase will be made with a retail receipt or an invoice.
An invoice is issued to companies and freelancers if they have completed: Company’s name, Subject of activity, T.I.N. and Tax Office
By entering your e-mail address, you agree that all notifications required for the completion of your order will be sent to the e-mail address that you provided.
Your data is stored so that you do not have to re-enter it on your next order and you always have access to them when you log in.
The administrator of the website may process part or all of the information you have entered to improve the services - information provided.
The employees of the Company who have access to your personal data are specific and the access to them by unauthorised persons is prohibited.
The Company and the www.deholding.gr e-shop, strictly following the personal data protection principles provided by the relevant laws and international conventions, are not going to proceed to any unfair and without your prior approval use of your data.
The www.deholding.gr e-shop in no way reveals, publishes, sells, exchanges personal data and information that you trust us with.
Your personal data may be made public by the company, always in compliance with the procedure provided by law when is required by a Public Authority, Court, etc.
You can at any time modify the personal data that you have provided to us.
You reserve the right to update or even object to the further processing of your data in accordance with the current legislation for the personal data protection.
To permanently delete your data or for any information or question you may have about your personal data protection policy, contact the competent department at: info@detaelis.com.gr.
Read more details at: PRIVACY POLICY of our company.
Personal data security
We recognise as a major issue the security of data and transactions and therefore we take all necessary measures to safeguard them.
All your information regarding your personal data, as well as your transactions, are completely secure and confidential.
The www.deholding.gr e-shop protects its members against data fraud with the SSL encryption method.
Encryption applies to all stages and procedures for transactions and transmission of personal data from and to www.deholding.gr e-shop.
The implementation of the payments by debit/credit card is done on the website of the partner Bank, so your card details are entered directly in its secure systems.
Availability
The Company:
a. makes reasonable efforts to maintain and make available its e-shop.
b. guarantees timely information to end consumers about the unavailability of its products.
c. reserves the right at any time to temporarily or permanently suspend the operation of all or part of it for reasons of maintenance or upgrade or for any other reason without prior notice. The operation of this website may also be interrupted, suspended, or impeded for reasons beyond the control or the intent of the Company.
d. shall not be held liable for any acts or omissions of third parties and especially for unauthorised third-party interventions to products or/and services or/and information available through it.
e. is not responsible for any technical problems that may arise to the users, through its e-shop, when they attempt to access the website and during it, with the operation, compatibility of their own infrastructure with the use of the website.
Newsletters
The www.deholding.gr e-shop regularly sends Newsletters.
As a visitor you can only register with your e-mail, in the relevant form that you will find on our website.
To confirm your registration, you will need to follow the link found in the e-mail you will receive.
In case you no longer wish to receive Newsletters, you can select the Unsubscribe link that is always found at the bottom of the Newsletters, so you can immediately delete your e-mail from the list.
If you received an email confirming your registration by mistake, without filling out the relevant form, just ignore it and delete it.
Your registration will not be completed if you do not click on the confirmation link.
As a registered member, you can choose to enable and disable Newsletters option in the section edit/modify your data.
You can also select the Unsubscribe link at the bottom of the Newsletters to disable the Newsletters option.
The www.deholding.gr is not responsible if the Newsletters are not delivered to their destination, although it makes every effort to deliver them.
They may end up in the spam folder, so please check regularly that they don't end up there.
In this case, save their shipping address to the safe senders list.
The update from the www.deholding.gr e-shop, is done only if you choose it and for as long as you wish.
However, in case you have placed an order at www.deholding.gr e-shop, you will receive automated informative e-mails regarding the progress of your order.
There is no way to disable these messages, as sending them is a prerequisite for the proper progress of your order.
Product Description/Photos
The photos of the products as well as their description, are based on the information we receive from the companies/suppliers each time and are indicative.
The product photo may not fully correspond to each product, for reasons of different availability per region/country. Also, the shades may differ slightly, as the imaging devices (screens) are unable to faithfully depict the naturalness of the colours.
Product prices
In the prices listed next to each product, there is an indication of whether VAT is included or not, which is always calculated on the total value of your order upon its completion.
Where VAT is not listed, it is included in the price.
Wherever there is a discount rate; this is calculated on the initial price of the product without VAT.
The listed prices do not include shipping costs.
These pricesrelate to the quantities available in our warehouse, and www.deholding.gr e-shop reserves the right to adjust prices.
Among the products displayed in our e-shop, there is the rare case that a product has run out and our on-line system has not manage to automatically update its availability.
In this case, an employee of our company will contact you as soon as possible to inform you about all the alternatives.
Shipping & payment methods
For your convenience and in order to serve you, the www.deholding.gr e-shop is offering the following shipping & payment methods:
1. Payment by credit/debit/prepaid card for receipt via partner courier companies or at the offices of our company.
2. Payment in cash only at the offices of our company.
From 1.1.2014 according to the legislation, transactions over € 500 are made solely through bank.
Time - cost of delivery
The products will be sent to the place you have indicated to us in the way you requested or agreed upon after our consultation with us.
The delivery time of your order for all destinations varies depending on the region from 2 to 5 working days and is calculated from the day of receipt in cases of orders paid on delivery, or the day of payment confirmation in cases of payment by debit/credit card.
It also depends on the availability of products in our warehouses.
Processing, preparation, pricing and ordering are carried out daily, except Saturdays, Sundays and public holidays.
Shipping costs depend on the shipping method, the destination of the order, and are always borne by the customer.
Cancellation of an order
The www.deholding.gr e-shop is equipped with a mechanism for cancelling an order through the personal options menu.
Changes to orders are not accepted after their completion. If the customer wishes to make a change, he/she must cancel the order (as long as it has not been finalised) and proceed with a new order.
You can also request the cancellation of an order by contacting the order department at 2130305080 or by sending an e-mail to: info@detaelis.com.gr
This option is offered to you till the moment your order is shipped. After that point of time it is not possible to cancel.
Withdrawal/Return
You have the right to return the entire order or part of it, within 14 calendar days from the date of receipt.
In order to exercise the right of withdrawal, the product must be in its original, perfect condition, i.e. with its packaging being intact.
In this case, you will be charged with the cost for returning the products.
You have the right to return the products you purchased and request for their replacement, within 5 calendar days from the date you receive them, in case of a proven fault of the Company resulting in the delivery of other products or substantially different from those you ordered or within the deadline of 10 calendar days in case there was a defect in the product.
In these cases, contact the order department at 2130305080 or by email at: info@detaelis.com.gr to indicate how to make the return so that you do not bear the shipping costs.
If the product or the entire order you return is accompanied by any free product, this must also be returned.
For all the above cases the products to be returned - replaced must be in the received condition, complete and without damage. Their packaging must be in excellent condition and all the accompanying documents of the product must be included.
You must also include in the package the receipt/invoice with which the purchase was made, or a photocopy of them.
If the above conditions are not met, we reserve the right not to accept the return. If this is found after checking the product, then it will be returned to the sender at his/hers own expense.
Prior to any return, it is recommended that you contact the order department at 2130305080.
In case of return of the products and accordingly, on the one hand with the way you chose to pay your order and on the other hand the way they will be returned, your refund will be completed within 30 days from the date we receive the products, with return to your card if you made a card payment or by depositing in a bank account that you will indicate to us.
There is of course the possibility if you make orders at regular intervals, the difference in value to be credited to your account in our company and removed in your next order.
The user must complete and sign the withdrawal form (Return Form) within fourteen days. In case he/she does not do so, loses any right to against the Company to claim the shipment of the correct product or to replace it with another without defects or to request that the money paid for the purchase of this product be returned to him/her.
Non-receipt of an order
In case of refusal or indifference of the customer to receive the order, the Company reserves the right not to execute an order of a customer with a history of repeated refusals, cancellations, and/or returns.
Requirements for the use of the service - Minors
The use of the www.deholding.gr e-shop only concerns people aged 15 years and above. We recognize and understand the importance of taking additional precautions to protect children's privacy and safety when receiving products or services through the Company's website. Children under the age of 15 are not allowed to create their own profiles unless their parent or guardian has given them verifiable consent.
The company neither collects nor is engaged in the collection of personal data of minors. If we find out that we have collected personal information of a child under the age of 15, then we will delete this data as soon as possible. If it is discovered that the personal data of minors have been disclosed to the company without the consent/agreement of the parents or another legal guardian of the children, every effort is made to delete this data without delay.
Parents or legal guardians of minors are solely responsible for the protection of minors and the company bears no responsibility for the use of its websites by minors without the knowledge of their parents. Parents should be aware that any other information or data provided voluntarily by minors or others, in the context of e-mail exchange, or in any other way, may be used by third parties to send e-mails that should not be received by minors. In those cases, the company bears no responsibility.
The company urges all parents to inform their minor children about the safe and responsible use of the Internet, especially with regard to the submission of personal data or information through it.
Intellectual property rights
All website design, content, sounds, texts, images, photos, products and its settings and any necessary software used in connection with it, are the intellectual property of the Company and its suppliers and are protected under the relevant provisions of Greek and European law and international conventions.
It is expressly prohibited to reproduce any part or all of the content in any form, copy, mechanically, analogue or digitally record or reproduce, distribution, transfer, process, resale or mislead the public about the actual provider of the website, the transfer of any rights associated with the content of the website and the modification of the content or software, part or entire or the use of modified versions of the software for the purpose of non-authorised access to the Services or access to the Website. The names, images, shapes, logos and distinctive features listed/displayed on the Company's website as well as the products/goods, are exclusive trademarks of the Company or third parties protected by the relevant laws on trademarks, and their appearance on the Company’s website must in no way be considered as a transfer, grant or assignment of their license or right of use.
Miscellaneous
1. Force majeure: In case of force majeure (e.g. bad weather, strikes, etc.) that will result in the delay of your order, you will be notified by e-mail.
2. Accountability: If a defective product is proven to be found in the delivered quantities, the liability is limited to its replacement, in which case you also retain the right to return it.
3. Links: Any reference or link to another website is provided for the convenience of our users and we are not responsible for the content, products and services provided on these websites.
4. Governing Law: All transactions made through the www.deholding.gr e-shop are governed by International and European law governing matters relating to e-commerce as well as by the Law on consumer protection regulating matters relating to distance sales (L. 2251/1994 - L. 2472/1997 - L. 3471/2006).
Important note
By entering the website www.deholding.gr and in any of its pages you accept the terms specified above. Thank you for choosing the www.deholding.gr e-shop for your purchases.